- Community Contact and Customer Service
- Our Participative Program Explores Issues Such As
- Safety and Security – Strategies to minimise occupational violence
- Effective Conflict Resolution
- incident-management
- Leadership and Teamwork
- Stress / Anger Management & Building Self Esteem
- Road Safety Strategies and Traffic Law Enforcement
- Employee crash reduction and safe driver behaviour
- Working Alone
Customised Training To Enhance Your Professional Image And Safety
These are powerful, Practical, Participative and Proactive Training Courses. We will design, develop and deliver quality courses to meet your individual needs.
We also specialise in “train the trainer” programs as a cost effective means of delivering tailored training modules and developing capacity building for education and training in larger organisations.
Strategic Safety Solutions is committed to providing the training to meet YOUR specific needs, to improve the safety of employees, and to give them the confidence and competence to deal with both critical and routine and real-life incidents which may confront them on a regular or periodic basis.
Following consultation and assessment our experienced training development team will design a course intentionally focused on the needs and specific outcomes for your company or organisation. Training involves structured workshops which are facilitated to encourage a high level of participation, the use of organisation specific videos and practical scenarios. This realistic and practical approach ensures the direct application of the training into the workforce. We share the proven principles of effective community interaction to achieve behaviour modification.
Program delivery involves effective risk assessment strategies, structured methodologies, quality course design, project management and quality assurance principles.
We strive to enhance your corporate culture and build on the positives of your company’s image.
Community Contact and Customer Service
A course tailored to meet the individual requirements of different workplaces and structured to enhance the professionalism of your organisational image. A “training needs analysis” precedes the design of this course.
The course is ideal for employees in constant contact with members of the community and provides them with the skill and confidence to deal effectively with all situations.
Our Participative Program Explores Issues Such As
- The uniqueness and diversity of each contact
- Appropriate & professional contact options
- Is the customer always right?
- How would you like your customers to see you and how do you get there?
- How to say “No” without getting complaints
- How you see yourself against how your customers see you
- How to win over a challenging customer
- Dealing with the frustration of a difficult contact
- Self assessment and self improvement strategies
Safety and Security – Strategies to minimise occupational violence
- Individually designed courses to meet client requirements covering the dynamics of personal safety
- incident management
- de-escalation
- dealing with intimidation
- harm-minimisation
A strong focus is always on maintaining professionalism and appropriate representation as well as the avoidance of litigation and the reduction of complaints. Training is highly participative, workshop based and incorporates specially developed videos and real-to-life scenarios to underpin the “safety first” learning outcomes. Operational safety and communication strategies and tactics are given high priority. Participants complete the course with a more thorough understanding of human behaviour, the ability to exhibit and encourage positive behaviours and have greater skills and competence to deal with future incidents.
Effective Conflict Resolution
This is a very popular training program, delivered over a number of industries during the past nine years.
The strength of the program lies in the fact that the facilitators have developed the course content from their own real life practical experiences at the same time drawing on the existing experience of class participants, creating a partnership approach to the subject. The information contained in the course is proven and has been successfully used in many difficult situations to manage or minimise potential conflict.
Course participants are given strategies to avoid conflict prior to it occurring, as well as methods for assessing potential risks to personal safety and dealing with conflict that was unavoidable. The emphasis of the training is placed on self-control as well as safe and professional communication strategies. This practical training course utilises video presentation along with group discussion and syndicate work.
Role-play scenarios are also used to allow participants to practice these new skills in an encouraging and friendly environment.
Incident Management
This course provides participants with the confidence and competence to manage “critical incidents” in their work environment. After consultation, a training package is developed which draws upon a variety of “real-life” workplace incidents to build a model of best practice and future strategies for your organisation. These strategies are then packaged with other proven techniques to build an incident management model that is specific to the needs of your individual workplace.
This course has been highly successful in assisting people employed in the field of security, law enforcement, community safety and dealing with safety-related incidents.
Leadership and Teamwork
This is a comprehensive training course which explores the emergence of workplace teams and the traits and characteristics which makes successful teams work.
Participants examine the characteristics of successful teams and are given information to apply within their work environment to assess and strengthen the effectiveness of their own team. Strategies are identified to enhance the workplace team to maximise its full potential.
The dynamics of effective leadership are examined together with those attributes and styles best suited for individual participants. The transition from team member to leader is highlighted.
A self-analysis questionnaire is completed by course participants to assist in determining their leadership style and ways to become a more effective leader.
Practical exercises are undertaken to analyse teamwork and leadership ability and to reinforce the information covered within the workshop. These practical exercises are video taped and shown to course participants to allow for personal analysis and self improvement and growth.
Stress / Anger Management & Building Self Esteem
We provide successful strategies to deal with stress and anger management in the workplace to ensure employee effectiveness and personal wellbeing.
Through group workshops and personalised mentoring, course participants are given the opportunity to understand and recognise the signs and symptoms of stress. Appropriate strategies for coping with the anxiety that comes from working in a demanding environment are then developed.
This training benefits both individual employees and employers. By early identification of “at risk” personnel, proactive measures can be put in place to assist staff prior to a situation becoming difficult to manage.
Our goal is to increase participants’ self esteem by focusing on the positive aspects of their work and personal lives.
Road Safety Strategies and Traffic Law Enforcement
These are individually structured training programs for traffic enforcement officers in Australia and in the international environment.
Enforcement strategies for operational officers includes
- Local legislation
- Evidence gathering
- Collision investigation
- Recording and analysis
- Interception procedures
- Recording and processing of offenders
- Proven intervention practices for roadside enforcement including safe driver interceptions
- Target and random operations
- Safe roadblock operations and checkpoint controls
Senior level training is provided to senior officers and managers responsible for traffic enforcement. Training incorporates proven key strategies and sustainable intervention programs to achieve nation-wide, provincial or state-wide road trauma reduction. Media strategies, building partnerships, risk analysis strategies, dealing with the political environment, resource management, target and random operations and roadside enforcement are key components of this program.
Employee crash reduction and safe driver behaviour
These are custom designed courses to meet your organisational needs aimed to reduce the incidence, severity and cost of road crashes in your organisation. It is recommended that a full review precede the training to ensure that the real issues are addressed.
Crash reduction goals include
- Collision analysis
- Trends and costs
- A review of reporting policies
- Practices and procedures
- Induction programs
- Organisational sanctions and positive motivators
Corporate factors include
- Occupational Health and Safety
- Work cover
- Civil litigation
- Insurance and relevant risk assessments
The skill-based training is then focused at various levels within the organisation to achieve positive safety and road-trauma reduction outcomes.
Working Alone
This is a professional development and personal safety program customised to client needs to ensure that lone workers are aware of safe systems of working and communicating in remote or isolated work situations. The course is designed to increase the professionalism, self-confidence and personal safety of employees in order to minimize both personal and organizational risks. The training is ideal for Government, Local Government, or agency employees who work by themselves and are likely to encounter difficult people or difficult situations at all times of the day or night in varying locations. Training incorporates safety first principles, risk assessments, incident management and a focus on safety. Self-assessment check lists are developed and discussed. Other issues addressed include dealing with the elements, emergency situations and importantly, the identification and preparedness for the most common issues facing employees.